Legal
Refund policy
When a purchase of Regnum Coins can be refunded and how to ask for it.
Regnum Coins are delivered at once
Regnum Coins reach your account as soon as the payment is confirmed. Before you pay you agree to this immediate delivery; once they are delivered, a purchase is refunded only in the cases below.
When we refund
You have not used any of the Regnum Coins of a purchase and ask within 48 hours of the payment.
You were charged twice for the same purchase, or you were charged and the Regnum Coins never reached your account.
A payment was made from your account without your permission and the Regnum Coins have not been used.
Write to us with the account's email, the date and the payment method: within 48 hours of the payment for unused Regnum Coins, within 14 days for the other cases. We answer within a few days and refund through the same payment method.
When we do not refund
Regnum Coins that were used, or a purchase more than 48 hours old for any reason not listed above.
Regnum Coins of an account that was banished for breaking the rules.
Chargebacks
Please talk to us before you open a dispute with your bank or payment provider. An account behind a chargeback cannot spend Regnum Coins while the case runs, and after a lost case until we lift the lock.
Contact
Refund requests go to the team on Discord: https://discord.gg/regnum74.